Compare · Hospital service
Vivetra vs. the referral, specialty & ER field in the UK & Ireland
In the UK and Ireland this table is short on purpose: it lists the vendors we hold a sourced hospital or referral fact for in this market — Provet Cloud and IDEXX’s ezyVet — plus the two US names on our global Hospital page (Instinct Science and OpenVPM) for context. The general UK and Ireland practice-management vendors (RoboVet, Merlin, VetIT, Teleos, Verifac) are compared on our UK & Ireland Vet Practice page.
$200/mo covers shared-core plus your first service — unlimited doctors and staff, fully managed hosting included in that price, not a footnote. Each additional service adds +$50/mo to the same monthly bill.
This is Vivetra’s own comparison. We compiled it from each vendor’s public materials; all product names and trademarks belong to their respective owners, who are not affiliated with and do not endorse Vivetra. The competitor claims on this page were verified as of October 29, 2026 for the UK & Ireland market.
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The UK & Ireland hospital-tier field, with sources
These are the specific competitor facts we cite for this market — each shown with its exact wording and a link to the source we retrieved it from, verified as of October 29, 2026. The right-hand column is Vivetra’s own read of how each one fits the hospital tier, not a sourced assertion.
| Competitor & source | Claim (as verified) | How it fits the hospital tier |
|---|---|---|
| Provet Cloud source (opens in new tab) |
Referral Portal — a native (non-add-on) referral-hospital feature: referral centers create forms and define departments, clinics, and referral-types; referring vets share notes, DICOM images, and results through one portal from referral submission to discharge |
A purpose-built referral feature: a native (non-add-on) Referral Portal where referral centers set up intake forms, departments, clinics and referral-types, and referring vets share notes, DICOM images and results through one portal from referral to discharge. |
| ezyVet source (opens in new tab) |
lists "Specialty & Emergency" as a distinct practice type alongside General Practice — emergency/specialty is a served segment, not general practice only |
Lists “Specialty & Emergency” as a distinct practice type alongside General Practice — it treats emergency/specialty work as a served segment rather than general practice only, so a referral hospital is a target user of the general platform. |
| Vivetra (Hospital service) |
One flat monthly price — unlimited doctors and staff, managed hosting included — with purpose-built ER tooling: a triage-acuity ward board, treatment-conflict detection, controlled-substance logging and real-time treatment sheets on the same shared-core record as every other service. |
Flat-rate, headcount-proof, hosting-included — the opposite of Provet Cloud’s per-vet-plus-platform pricing. |
Where Vivetra genuinely wins for a UK or Irish hospital
One flat price, any headcount
A twelve-doctor overnight ER pays the same base price as a three-vet referral clinic. Add a fourth overnight vet or a second surgery team and the number above doesn’t move — no per-vet quote, no headcount to report. That’s the opposite of Provet’s per-vet-plus-platform pricing.
Managed hosting, no server ops
Vivetra’s hosting is fully managed for you — Vivetra operates the deployment as part of the monthly price. Your team never patches an OS, never restores a backup, never touches a server. Managed hosting is included, not a bolt-on.
ER-grade depth on shared-core
A triage-acuity ward board, automatic treatment-conflict detection, controlled-substance logging, and real-time treatment sheets — on the same patient record and billing system as every other Vivetra service, not a general-practice product stretched to cover a hospital floor.
What the pet owner sees while their animal is with you
A referral or ER stay is the moment an owner most wants information and is least able to ask for it. Vivetra ships a client portal for exactly that, reading from the same record your floor is working in.
- Live hospitalization status. The owner can see that their animal is admitted and where the stay stands, without a receptionist relaying it between treatments.
- Medical records, vaccination history, and lab results they can download. Results and history are available to the owner directly — and downloadable, so a referring vet or a second opinion gets a real file instead of a phone call.
- Discharge instructions that don’t get left in the car. The discharge write-up stays in the portal, so the person medicating at 2 a.m. is reading the actual instructions rather than remembering them.
- Remote e-approval of estimates. An owner who is at work, or a long drive away, can approve a revised estimate from their phone — so treatment isn’t waiting on a signature that has to happen in your waiting room.
- Appointment and refill requests. Recheck and refill requests arrive as requests your team approves, rather than as another round of voicemail.
- And a print/scan-back paper path for the clients who want one. This is the unusual one, and it’s deliberate: every client-facing document can be printed, filled in by hand, and scanned back into the same record. “Our clients aren’t tech-savvy” is a fair objection to a portal, and most software in this field answers it by shrugging. Vivetra answers it by letting the paper route be a first-class path that lands in the same chart as the digital one.
Where we’re honest about the gaps
No comparison is worth reading if it only lists the wins. Here are the places a competitor — or an open-source project — may be the better call for your hospital. We’d rather you hear it from us.
- Provet Cloud and IDEXX’s ezyVet have a track record we don’t. This is our weakest flank in this service, and we’ll say it plainly: Provet Cloud ships a native Referral Portal built for referral centers, and ezyVet has been around since 2006 and lists Specialty & Emergency as a practice type. The US incumbent Instinct Science states 24/7/365 live chat support with a 90-second average response time (see our global Hospital page). Vivetra is a new vendor without years of referral-floor support history or a comparable published support response time yet. If a long, proven referral support relationship is your top priority today, weigh that seriously.
- OpenVPM can be cheaper — if you run your own server. OpenVPM (openvpm.com specifically — a different project from openvpms.org) has no license fee to self-host (you pay for your own infrastructure), and its managed Cloud plan is priced per location with unlimited staff and no per-user fees — the closest pricing shape to ours anywhere. For a practice with the in-house IT capacity to run, patch and back up its own server, that can genuinely cost less than Vivetra. What you trade for our price is that we run all of it for you, versus self-hosting where the server work is yours (or paying OpenVPM for its managed Cloud).
- You bring your own Stripe account — and there’s a platform fee. Clients pay bills and estimates online through a Stripe account that belongs to your hospital, so you keep your own Stripe relationship and your own processing rates and the money lands in your account, not ours. On top of Stripe’s own rate there is a small Vivetra platform fee. If your hospital would rather not use Stripe at all, that part of the product won’t suit you. (This is unrelated to how you pay us for the subscription.)
- We’re new and unproven next to the incumbents. ezyVet has been around since 2006, with IDEXX behind it since 2021. Vivetra doesn’t have that history. If a long reference list and a decade of uptime history are decisive for you, that’s a real reason to choose an established vendor — and a fair one.
Common questions
Where do the facts in this UK & Ireland comparison come from?
Every source-linked claim on this page comes from a single internally-maintained dataset that stores the exact claim, its source URL, and the date we retrieved it. For the Hospital service in the UK and Ireland that dataset holds two verified competitor claims — Provet Cloud's native Referral Portal and ezyVet's listing of Specialty & Emergency as a distinct practice type — and each is shown with its source and retrieval date. Nothing else on the page is a sourced factual assertion about a competitor.
Why is the table so short — where are RoboVet, Merlin, VetIT, Teleos and Verifac?
This table only lists vendors we hold a sourced hospital or referral fact for in this market: Provet Cloud (its native Referral Portal) and IDEXX's ezyVet (which lists Specialty & Emergency as a practice type). RoboVet, Merlin, VetIT, Teleos and Verifac are compared on our UK & Ireland Vet Practice page instead, and the two US names on our global Hospital page (Instinct Science and OpenVPM) are there for context.
Is Vivetra really the best choice for a UK or Irish referral center or ER?
Honestly, it depends. Provet Cloud ships a native Referral Portal built for referral hospitals, and ezyVet has been around since 2006 and lists Specialty & Emergency as a practice type — track record a brand-new vendor like us has not matched yet — and the US incumbent Instinct Science states 24/7/365 live chat support with a 90-second average response time, which we can't claim. Where Vivetra wins is the pricing model: one flat monthly price, unlimited doctors and staff, managed hosting included, on the same shared-core deployment as every other service. If a long, proven referral support relationship is your top priority today, weigh that seriously. If it's flat, headcount-proof pricing with hosting you never have to run, that's us.
What do our clients actually get, and what if they won't use a portal?
The client portal shows hospitalization status, medical records, vaccination history, discharge instructions, and lab results they can download, and it takes appointment requests, refill requests, and remote e-approval of estimates — so an owner a long drive away can approve a revised estimate from their phone instead of your treatment waiting on a signature in the waiting room. They can also pay bills and estimates online, and save a card, through a Stripe account that belongs to your hospital: you keep your own Stripe relationship and rates, the money lands in your account, and a small Vivetra platform fee applies on top of Stripe's own rate. And for the clients who genuinely won't use a portal, every client-facing document can be printed, filled in by hand, and scanned back into the same record — the paper route is a first-class path, not an apology.
Can I dispute something on this page?
Yes — please do. This is Vivetra's own comparison, compiled from public vendor materials, and we'd rather fix a mistake than defend one. Email [email protected] and we correct confirmed inaccuracies within 5 business days.
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